One minute your spouse is asking you about dinner plans, and the next you're in an argument about whose turn it is to clean the kitchen. You've just entered into a crucial conversation, especially if you're a teacher working on her master's degree and never have time to clean!
Crucial conversations are all around you and if you are not self-aware of your hot buttons then you are more likely to end up in a heated discussion without intending to. As a leader and change agent, it is inevitable that I will end up in a crucial conversation and it's vital I can implement the strategies Patterson, Grenny, McMillan, and Switzler share in Crucial Conversations (2012).
My book on Crucial Conversations
A few of the conversations I'll have are going to be with teachers and implementing technology into their classrooms. When I approach my boss with my innovation plan for blending our professional development and changing it from a one and done session to an ongoing support system. The one I don't look forward to is the one with my principals when I have to ask for more technology and time to present at faculty meetings. Maybe now I won't be the silent person and can recognize when passions rise.
I created a book showing the strategies that I learned to help me navigate the minefield of crucial conversations that I may experience; based on the book Crucial Conversations (Patterson et al., 2012).
Patterson, K., Grenny, J., McMillan, R., & Switzler, A. (2012). Crucial conversations, Tools for talking when stakes are high. New York, NY: McGraw-Hill